• My cruise was cancelled due to a previous global suspension. As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. • Until when can I request a full refund? • How is the value being calculated for my 125% Onboard Credit? So, there’s nothing for you to do! We’ve also made adjustments to our itinerary, which can be found below: We’ll set sail from Cape Liberty at 10:00 PM on Saturday, February 8th instead of 3:00 PM on Friday, February 7th. If you prefer the lower value in a full refund instead of the 125% Future Cruise Credit, we’re happy to process this for you. At Royal Caribbean International, our guests and crew's safety and well-being are always our top priorities. We will automatically issue you your Future Cruise Credit (FCC) via email. You can expect to see these in 45 days. For example, if you are moving from a July 30th, 2020 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between June 30th, 2021 – August 30th, 2021. However, to reassure concerned guests, we will delay our departure until Saturday, February 8th, 2020, when we will receive the conclusive test results from CDC. Privacy Notice • We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits. Royal Caribbean Group , Norwegian Cruise Line Holdings Ltd. and Carnival Corp. announced Monday that they are canceling most cruises through the end of the year as the COVID-19 pandemic continues. While subject to change, via the Cruise Lines International Association, we have confirmed that the previous restrictions were lifted in early April after cruise lines suspended service. If you prefer to move your existing booking to a 2021 sailing – we’re happy to move you! • How can I redeem my Future Cruise Credit? If you purchased Cruise Planner Items, you may be eligible to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. *Please see all applicable Terms & conditions, CDC Conditional Sailing Order: Positive Step Toward Sailing Again, Royal Caribbean Announces Global Suspension Of Cruising. The president of cruise giant Royal Caribbean announced Sunday that 100,000 people have already volunteered to sail free-of-charge on their government-mandated test voyages. We will continue to work closely with both CDC and the Healthy Sail Panel as we make our plans, and we are confident in our ability to mitigate the risks of the pandemic and protect the health of our guests, our crew, and the communities where we sail. We thank you for your patience and understanding during this time. Unfortunately, we’ll be unable to visit Nassau, Bahamas. To develop our future boarding screening process and updated health protocols, we are collaborating with government health authorities, the Cruise Lines International Association, and our own team of medical experts. We can’t wait to start this next phase with you all!” Michael Bayley wrote on Facebook. Given the closure of shipyards along with the disruption to the supply chain caused by this pandemic, we’ll need additional time to complete the Odyssey of the Seas’ scheduled construction. You may have been watching the news and have some concerns about your February 7th, 2020 sailing. We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021. Please refer back to the charter client for more information. • Liberty of the Seas’ amplification has been postponed to a later date, and the ship will now sail to Galveston earlier than planned. Introducing the Royal Caribbean Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Both credits will be added to your Onboard Account and can be used anywhere on the ship. None of the four guests being tested by CDC showed any clinical signs or symptoms of coronavirus. However, the following circumstances have extended the suspension for the following ships and sailings: • Australia sailings departing from January 1, 2021 – January 31, 2021. Terms of Use For the most current U.S. government travel advisories, be sure to visit these sites: We are currently laser-focused on additional safety enhancements for our return to service. Royal Caribbean’s volunteers will reportedly begin cruising in 2021. We have been working with medical experts, public health authorities, and local governments, and in alignment with new stricter CDC protocols, we are tightening our measures to protect guests and crew. • Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded. • Complimentary Casino offers are not eligible for Lift and Shift. • If we don’t hear from you, we will automatically issue your Future Cruise Credit. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Please know that each and every request is receiving the same level of care and dedication. We know that you may be anxious about boarding the ship – we’re anxious too! • Is there an expiration date for my 125% Onboard Credit? I rebooked and now my new cruise has been cancelled. © 2020 NYP Holdings, Inc. All Rights Reserved, Royal Caribbean stock rises despite wider-than-expected loss, Over 12,000 cruise ship workers still at sea after COVID-19 shutdown, Royal Caribbean drops 'cruises' from company name, American couple injured by volcano eruption sues Royal Caribbean, Father and son scream amid head-on collision with police, Alexandra Daddario steams up the beach in a bikini more star snaps. • Until when can I request the 125% Onboard Credit? Do Not Sell My Personal Information, Your California Privacy Rights For all sailings cancelled as part of our suspension of operations due to COVID-19: • If you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you within 45 days after we process the cancellation. So, we’ve decided to push our boarding to February 8th, 2020, at 5:00 PM EST, while we wait for the results from the CDC. Just three days earlier, the company set up a “Volunteers of the Seas” Facebook page to attract those eager enough for a free ride aboard a cruise ship during the COVID-19 pandemic. Regrettably, only one ship can dock at the Galveston pier at a time, so we have cancelled our February 14, 2021 Jewel of the Seas cruise. 266,469, This story has been shared 177,865 times. We know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. The president of cruise giant Royal Caribbean announced Sunday that 100,000 people have already volunteered to sail free-of-charge on their government-mandated test voyages. 144,939, © 2020 NYP Holdings, Inc. All Rights Reserved While we are eager to welcome our guests back on board, we have a lot to do between now and then, and we’re committed to taking the time to do things right. - November 10th, 2020, please contact your Travel Advisor or call us by November 25th to move to a new sailing. We've received your submission. We wish you good health and truly appreciate your continued loyalty. SeaViews is the official blog of Royal Caribbean International. Cruise lines must launch the simulated voyages to test their coronavirus safety measures before being given the opportunity to resume operating from US ports, Cruise Industry News reported. • Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate. Your California Privacy Rights • Can I change my mind and request a refund after selecting the 125% Onboard Credit? Royal Caribbean Cruise line's "Ovation of the Seas" ship. The maiden voyage is most likely to CocoCay, the company’s private island in the Bahamas 55 miles north of Nassau.
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